Frequently Asked Questions About Buying With CloudLot

What is CloudLot?

CloudLot is a 100% online car buying experience, powered by Van Horn Automotive Group, where you can purchase from virtually anywhere and have the vehicle delivered to your home.

Our easy-to-use website allows you to: search for and buy a vehicle you love, see personalized monthly payments, get an accurate trade-in value on your current vehicle, select protection plans and extended coverage, apply for an auto loan and schedule delivery in the United States to anywhere within the lower 48 contiguous states.

  • If the car isn't right, you can return it hassle-free and within 3 days provided it's in the same condition as purchased and has been driven LESS than 300 miles.
  • Please note that delivery handling charges are non-refundable.
  • Return policy only applies to pre-owned vehicles.


What kinds of cars do you sell?

CloudLot brings a large inventory of late-model, low- mileage vehicles to you. Before any vehicle is added to inventory, it must pass a rigorous inspection.
If the car isn’t right, you can return it hassle-free and within 3 days provided it’s in the same condition as purchased and has been driven LESS than 300 miles. Please note that delivery handling charges are non-refundable. Return policy only applies to our pre-owned vehicles.
When you first visit CloudLot, the rates and monthly payments you see for each vehicle are averages and not based on your individual credit score and down payment. These estimates are designed to provide you an estimate of your monthly payment. 


Your actual monthly payments will vary based on your personal credit. Personalized payments provide estimates of your monthly payments, empowering you to see financing details on most vehicles, including: Down payment Rates Terms Local taxes and fees Like pre-qualification, getting your personalized payments will not impact your credit. Unlocking your personalized payments is quick and easy. 

It takes just a few moments to fill some basic information. Personalized payments are estimates based on limited information you provide to us and not an offer or commitment to provide credit or financing. Eligibility for credit and actual payments are based on the results of your credit application.
The prices you see on CloudLot are non-negotiable. Our vehicles are priced competitively. Your purchase details are clearly displayed and explained so you always know exactly what you are paying.

With CloudLot's No Haggle Pricing, the prices you see listed online are the prices you'll pay - it's that simple and transparent. This takes the stress and guesswork out of car buying.

Yes, through the purchase process you can easily obtain an Instant Cash Offer (ICO), directly through our integration with Kelley Blue Book for your vehicle. You can either sell it outright or apply its value as your trade-in towards your vehicle purchase.
You may occasionally see a vehicle labeled Sale Pending, meaning another customer is currently placing an order on it. However, if that customer does not continue with the purchase, the vehicle will be released back into our inventory and be available again.
The majority of our vehicles are still supported by the manufacturer warranty, but if that coverage is set to expire prior to 3 months or 3,000 miles from date of purchase, we supplement it with a Limited Warranty to ensure coverage at no cost to you. Either way, you are covered for 3 months or 3,000 miles from time of purchase! It’s just one more way we give you peace of mind today and down the road.

See warranty details.
We offer several Aftermarket Product Protection Plans for purchase to help you extend your peace of mind. Some include plans for bumper-to-bumper coverage, tire wheel, dent dings, windshield and key replacements, GAP insurance and so much more. As you move through CloudLot to purchase your vehicle, we will present you with a few aftermarket products that align with your personalized needs and will protect your new vehicle.

In most cases, we can complete the registration process for you. We handle the necessary title and registration paperwork with you at the time of delivery, and then we complete the rest with the DMV. The vehicle will come with a temporary operating plate and once registration is completed, we will mail your permanent plates and registration. Some state restrictions, emissions/safety inspection requirements, or additional fees may apply.

We have a handy guide of what to know when buying a car from out-of-state to help answer any additional questions you may have!

There are several benefits to creating an account on ClouLot:
  • Easily save your favorite vehicles and searches
  • Review your documents and previous order history
  • Pick up where you left off in the checkout process

Learn How Quick & Easy it Is To Buy a Vehicle Online

FAQs About Buying Your Car Completely Online

On our site, click on a vehicle listing to view its details page. There, you can review more photos, vehicle history reports, and complete specifications. If you want to proceed with purchasing, click the "Buy 100% Online" button to customize your preferred length of payment terms, get a shipping quote based on your zip code & calculate the value of a trade-in if you'd like to include that towards your next vehicle purchase. If you have any questions, CloudLot's team is just a phone call away!

After beginning to structure your deal on a vehicle, you'll be guided through a simple step-by-step online process. This includes selecting add-ons like an extended warranty, agreeing to a purchase agreement, finalizing financing or payment details, and scheduling your delivery date and location.
If you're buying your car online with CloudLot, we'll need a copy of your valid driver's license (front and back), proof of insurance, and any documents related to financing. To upload these documents, take a photo and send it to your computer, or upload the photos from your mobile device - you can then take the images and put them on our online form. Each step of our online car-buying process has clear instructions, but our sales team is also available if you have any additional questions!

Learn More About Vehicle Home Delivery Options with CloudLot

Vehicle Home Delivery FAQs

Upon completion of your purchase, a CloudLot representative will contact you to schedule delivery to your door. Rest assured we make it easy, as online car buying should be.

CloudLot is able to deliver any vehicle in our inventory to all of the lower 48 states in the United States.

The cost of having your vehicle delivered is a flat $50 for the first 40 miles from the car's physical location, then a rate of $1.25 per mile the car needs to travel. With our Buy Online tool, you can enter your preferred zip code for delivery and get a transparent shipping quote for each vehicle you view.

CloudLot is powered by the Van Horn Automotive group, so most of our vehicles are stocked in Wisconsin, making our delivery rates quite affordable for Midwest shoppers looking to buy their car completely online!

Financing Options When Buying a Car Online

Auto Financing Options for Online Car Buyers

Yes! CloudLot allows you to apply for an auto loan directly on the site through our financing partners. Once you find a vehicle you love, applying for an auto loan on CloudLot is a snap, especially if you are already seeing personalized payments. We will pre-fill much of the credit application using info you have already provided to us to save you time.

Yes! You can pay with cash or bring your own third-party financing by choosing the cash option when submitting your order or calling 1-888-902-9514.

Use our payment calculator tool. Input your desired down payment/trade-in amount, term length, and credit score range, and the tool will display estimated monthly payment amounts.

When you apply to pre-qualify for financing on the CloudLot site, we only perform a "soft pull" on your credit. This does not impact your credit score at all.

Trading In Your Vehicle Towards an Online Purchase

We can help answer all your questions about applying a trade-in towards your online car purchase! We have some questions answered below, but if you'd like to learn more we have additional resources to answer your frequently asked questions about vehicle trade-ins.

Vehicle Trade-In Questions Answered!

You have direct access to Kelley Blue Book Instant Cash Offer, a trade-in valuation tool built into our eCommerce Site. Just enter your vehicle details and obtain a value. The Kelley Blue Book Instant Cash Offer provides a firm offer presuming an accurate description of the vehicle is provided. You can then use the equity value as part-payment for a new vehicle. The physical trade-in will take place at the point of delivery. The CloudLot delivery agent will verify the trade-in vehicle matches the condition provided in the Kelley Blue Book Instant Cash Offer process.

Yes! We make it easy to sell us your current vehicle as a trade-in for your CloudLot purchase. Input your car's info, and we'll give you a guaranteed trade-in price that is good for seven days or 250 miles. If you decide to trade it in, we'll arrange pickup of your car when your new vehicle is delivered.

Only one vehicle can be traded in per purchase.

This means you have negative equity. You can still use it to finance a car on CloudLot, but may affect the rate and loan terms.

Sometimes our algorithm gets stumped. You can call us at 1-888-902-9514 for additional options for your trade in.

We're here to help

We want you to feel confident and supported throughout your vehicle-buying journey. Contact us if you have a question or concern. We’ll do our very best to provide answers and set your mind at ease.